1. Data controller and user information
The controller of your personal data is:
Name / Controller: OSIRIS ANGELICA VARGAS ZAVALA
Address: Av Tulum, SM 4, 77500 Cancun, Quintana Roo, Mexico
Contact email: info@valleyofcontent.com
This Policy has been drafted primarily in accordance with Regulation (EU) 2016/679 (GDPR), Spanish Organic Law 3/2018 (LOPDGDD) where applicable, and Mexican data protection rules for the private sector. In any case, the mandatory data protection rules applicable to the user's place of residence and the relevant territorial scope will prevail.
By using the website and, where applicable, by providing personal data through contact forms or other channels, you accept the processing of your data as described in this Policy.
For the provision of certain technical services related to the website (e.g. hosting, maintenance or custom developments), Techrealm Ltd (Cyprus) or other technological providers may act as processors on behalf of OSIRIS ANGELICA VARGAS ZAVALA, under appropriate contractual safeguards.
2. Principles applied to data processing
We are committed to processing your personal data in a lawful, fair and transparent manner. In particular:
- Lawfulness, fairness and transparency: we only process your data where there is a valid legal basis and we provide clear information about the processing.
- Purpose limitation: we collect your data for specific, explicit and legitimate purposes and do not process it further in a manner incompatible with such purposes.
- Data minimisation: we only collect data that is adequate, relevant and limited to what is necessary.
- Accuracy: we try to keep your data up to date and, where appropriate, rectify or erase it.
- Storage limitation: we keep your data only for as long as necessary for the purposes described.
- Integrity and confidentiality: we implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, destruction or damage.
- Accountability: we periodically review and document the measures we take to comply with data protection obligations.
3. Personal data we may process
The types of personal data we may collect through the website include, in general:
- Identification and contact details: name, surname, email address, phone number (if provided), company or organisation, and any other information you include in contact forms or communications.
- Information related to your enquiry or project: details you provide in your message (type of project, languages required, content volume, timelines, etc.).
- Browsing and usage data: IP address, device identifiers, browser used, pages visited, time spent on the site, clicks and navigation paths, obtained through cookies and similar technologies, in accordance with our cookies section.
We do not intentionally collect special categories of personal data (e.g. health data, political opinions, religious beliefs). If you voluntarily include such information in a form or message, we will limit its use to what is strictly necessary to handle your request.
4. Purposes of the processing
We may process your personal data for the following purposes:
- Handling enquiries and contact requests: to manage requests for information or quotes that you send through the contact form or by email, and to maintain communications related to your project or service.
- Provision of services and management of the contractual relationship (where applicable): to manage the commercial or professional relationship, including the preparation of proposals, contracts, invoices and project follow-up, and to comply with administrative, accounting and tax obligations.
- Sending informative and marketing communications: to send information about services, news, content or resources related to audio, content and multilingual services, when we have your consent or a legitimate interest in accordance with applicable law. You may request to stop receiving these communications at any time.
- Website improvement and statistical analysis: to obtain aggregated and anonymous statistics about the use of the website through analytics cookies (e.g. Google Analytics), subject to the consent requirements that may apply in your country, in order to improve user experience and service quality.
- Compliance with legal obligations and defence against claims: to comply with legal obligations (tax, accounting, data protection, etc.) and to manage complaints, user rights requests and legal claims.
5. Legal basis for processing
We will process your personal data where one of the following legal bases applies:
- Consent: for example, when you explicitly agree to receive marketing communications, to the use of certain cookies or to the processing of your data for a specific purpose. You may withdraw your consent at any time.
- Performance of a contract or pre-contractual measures: where processing is necessary to prepare or perform a service contract with you, or to manage your requests for quotes and projects.
- Compliance with a legal obligation: where processing is necessary to comply with legal obligations (e.g. tax, accounting or data protection requirements).
- Legitimate interest: for example, to improve the website, enhance information security or, in some cases, send communications to existing clients, within the limits set by applicable law and without overriding your fundamental rights and freedoms.
6. Data retention
We will retain your personal data only for as long as necessary to fulfil the purposes described above:
- Contact and project management data: for as long as we maintain a commercial or service relationship with you and, afterwards, for the applicable statutory limitation periods.
- Marketing data: until you withdraw your consent, object to the processing or it is no longer relevant to maintain the relationship.
- Browsing and cookies data: in accordance with the periods indicated in the cookies settings or until you delete the cookies from your browser.
Once the relevant periods have expired, we will block or anonymise your data, retaining it only for the purpose of dealing with potential legal liabilities or claims.
7. Recipients and international transfers
As a general rule, we will not sell or disclose your personal data to third parties unrelated to the service, except where required by law or where necessary to provide the requested services.
We may share your data with service providers acting as data processors, such as:
- Web hosting, maintenance and technical support providers.
- Web analytics providers (e.g. Google Analytics).
- Email service providers and other communication tools.
- Techrealm Ltd (Cyprus) and other technological partners providing development or support services, where necessary.
These providers will process your data in accordance with our instructions and under contracts or other legally binding instruments that include appropriate confidentiality and security obligations.
Some providers may be located outside the European Economic Area. In such cases, we will ensure that appropriate safeguards are in place for international data transfers (e.g. standard contractual clauses or other mechanisms recognised by applicable law).
8. Cookies
The website uses first-party and third-party cookies. Cookies are small files that are stored on your device when you browse the web and that allow, among other things, your preferences to be remembered, usage of the site to be analysed and the service to be improved.
In particular, we may use the following types of cookies:
- Strictly necessary (technical) cookies: these enable basic navigation and use of essential website functions (page loading, basic security, form management, etc.). They do not collect information for advertising purposes. Their legal basis is our legitimate interest in ensuring the proper functioning of the website.
- Preference or customisation cookies: for example, a language cookie to remember whether you prefer the Spanish or English version of the website. The legal basis will be your consent or, where permitted, our legitimate interest in offering a consistent language experience.
- Analytics or measurement cookies (e.g. Google Analytics): these allow us to obtain aggregated and anonymous statistics on website traffic and usage. Their installation may require your consent, depending on the data protection and e-privacy rules applicable in your country.
- Security cookies: designed to protect the website and forms against fraudulent use, bots or abuse.
You can configure your browser to be notified of the receipt of cookies and to prevent their installation. You can also delete cookies that have already been stored on your device at any time through your browser settings. Please note that if you block strictly necessary cookies, some parts of the website may not function correctly.
For more general information on cookies and how to manage them, you can visit www.allaboutcookies.org . To opt out of Google Analytics, you can use the add-on available at http://tools.google.com/dlpage/gaoptout .
9. Your rights
In connection with the collection and processing of your personal data, you may contact us at any time to exercise your rights under data protection law, including:
- Right of access: to obtain confirmation as to whether or not we process your personal data and, if so, access such data (Article 15 GDPR).
- Right to rectification: to request the correction of inaccurate or incomplete data (Article 16 GDPR).
- Right to erasure: to request the deletion of your data where the conditions of Article 17 GDPR are met.
- Right to restriction of processing: to request that the processing of your data be restricted in the circumstances set out in Article 18 GDPR.
- Right to data portability: to receive your data in a structured, commonly used and machine-readable format and to transmit it to another controller, where applicable (Article 20 GDPR).
- Right to object: to object to processing based on legitimate interest, including profiling, in the terms of Article 21 GDPR.
- Right to withdraw consent: where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing based on consent before its withdrawal.
You can exercise these rights by sending a communication (indicating “Data Protection – Valley of Content”) to: info@valleyofcontent.com.
Where necessary, we may ask you for additional information to verify your identity before responding to your request.
In addition, if you believe that the processing of your data does not comply with applicable law, you may lodge a complaint with the competent supervisory authority:
- In the European Union, with the data protection authority of your country of residence. In Spain, the Spanish Data Protection Agency (AEPD) .
- In Mexico, with the INAI or any other competent data protection authority.
10. Legal information and changes to this Policy
The requirements of this Policy supplement, and do not replace, any other obligations existing under applicable data protection law, which shall prevail in the event of any conflict.
We may update this Privacy Policy from time to time in order to reflect changes in the way we process your data or to comply with new legal requirements or guidance from supervisory authorities.
The updated version will be published on this page and will indicate the date of the latest revision. We recommend that you review this Privacy Policy periodically. If the changes are significant, we may also inform you through the website or by other appropriate means.